Chithandizo faq,s

Chithandizo is a crowdfunding platform tailored specifically for the Malawian community. Operating under the InteGrow Capital Group, the platform connects individuals and organizations with the digital tools they need to raise funds quickly and securely for their projects and causes.

You can raise money for a wide variety of needs, including medical expenses, emergencies, educational pursuits, business ventures, memorials, and broader social or charitable causes.

The platform empowers a diverse range of users, including individuals, public institutions, and non-governmental organizations (NGOs) focused on bringing positive change to the lives of fellow Malawians.

Yes, donor trust and security are our top priorities. Our dedicated Trust & Safety team actively monitors every campaign and donation to prevent fraud and ensure compliance. Additionally, we offer the Chithandizo Giving Guarantee, an industry-leading donor protection protocol.

To ensure a seamless giving experience, we support a variety of local and international payment options. Donors can contribute using Visa, Mastercard, PayChangu, Airtel Money, and TNM Mpamba.

Yes. Chithandizo accepts international donations from anywhere in the world. When you donate using a foreign debit or credit card (such as Visa or Mastercard), your local bank or card issuer will automatically convert your payment from your home currency (such as USD, GBP, or EUR) into the accepted transaction currency at their current exchange rate. Standard international transaction or foreign exchange fees from your card issuer may apply.

Campaign organizers are equipped with a real-time analytics dashboard. This built-in tool allows you to track donation volume, monitor audience engagement, and optimize your campaign’s reach directly from your account. You can also easily share your campaign to social media to attract a wider audience.

Because Chithandizo facilitates the direct transfer of funds to campaign organizers, donations are typically final and non-refundable once settled. We do, however, issue refunds in exceptional circumstances such as fraudulent unauthorized transactions, accidental duplicate donations, or technical platform errors. Refund requests must be made within 14 days of the donation date.

If you need assistance with your campaign, a donation, or our platform features, you can reach our support team directly:

  • Email: admin@chithandizo.com

  • WhatsApp (Only): +971 50 916 8122