Overview
Chithandizo.com is an online fundraising platform that allows individuals and organizations to raise money for various causes. Because we simply facilitate the transfer of funds between donors and fundraisers, our refund policy differs from traditional e-commerce stores.
Please read this policy carefully before making a donation. By making a donation on Chithandizo, you agree to the terms outlined below.
General Donation Policy
Donations made on Chithandizo are generally considered final and non-refundable. When you donate to a cause, the funds are collected, settled, and subsequently transferred directly to the fundraiser upon their withdrawal request.
Because these funds are intended to support specific causes and campaigns, we cannot guarantee refunds once a transaction has been completed.
Eligibility for Refunds
While donations are typically non-refundable, Chithandizo may process refunds in the following exceptional circumstances:
- Fraudulent or Unauthorized Transactions: If your payment method was used without your consent, we will work with you and our payment processors to reverse the charge.
- Accidental Duplicate Donations: If you accidentally made the exact same donation twice due to a technical error or double-clicking, we can refund the duplicate charge.
- Platform Errors: If an error on our system resulted in a donation amount different from what you authorized.
Important Note: If the funds have already been settled and successfully withdrawn by the fundraiser, Chithandizo is no longer in possession of the money and cannot issue a refund. In such cases, you will need to contact the campaign organizer directly to request your funds back.
How to Request a Refund
If you believe you are eligible for a refund based on the criteria above, you must contact us within 14 days of the donation date.
To request a refund, please email us at admin@chithandizo.com with the following information:
- Your full name and email address used for the donation
- The date and exact amount of the donation
- The name of the campaign you donated to
- The reason for your refund request
Processing Refunds
Once your refund request is received, we will review it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Processing times vary depending on your bank and payment provider, but typically take 5-10 business days.
Late or Missing Refunds
If you have received confirmation of a refund from us but haven’t seen it in your account yet:
- First, check your bank account again.
- Then contact your credit card company or bank. There is often some processing time before a refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at admin@chithandizo.com.
Need help? If you have any other questions related to donations or refunds, please reach out to us at admin@chithandizo.com